Refund policy

1. Overview

We want you to feel confident when shopping with Raviere. If you receive a damaged, defective, or incorrect item, we are here to help. Due to the nature of skincare products, we cannot accept returns of opened or used items.

2. Eligibility for Refunds

Refunds are offered under the following conditions:

The product arrived damaged or defective.
You received the wrong item.
The product was never opened or used (in rare cases where returns are allowed).

To qualify, you must contact us within the specified timeframe and provide proof of the issue.

3. Non‑Returnable Items

For hygiene and safety reasons, the following cannot be returned:

Opened or used skincare products
Items purchased during promotions or clearance
Gift cards
Free gifts or samples

4. Reporting an Issue

If your order arrived damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Photos of the product and packaging
A brief description of the issue

This helps us resolve the matter quickly and fairly.

5. Refund Process

Once your claim is reviewed and approved:

Refunds are issued to your original payment method.
Processing time may vary depending on your bank or payment provider.
In some cases, we may offer a replacement instead of a refund.

6. Order Cancellations

Orders can only be cancelled before they are shipped.
Once an order is dispatched, it cannot be cancelled or modified.

7. Exchanges

We do not offer direct exchanges.
If you received a damaged or incorrect item, we will replace it or issue a refund after reviewing your claim.

8. Shipping Costs

Shipping fees are non‑refundable, except in cases where the error was on our side.
If a return is approved, customers are responsible for return shipping unless the product was damaged or incorrect.

9. Contact Information

For refund or return inquiries, please reach out through the Contact page on our website. Our support team will assist you promptly.