Shipping policy

Shipping & Returns Policy

1. Shipping Coverage

Raviere currently ships within the United States only. We do not offer international shipping at this time.

2. Order Processing

Orders are processed within 1–2 business days.

Orders placed on weekends or holidays will be processed on the next business day. During periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you.

3. Shipping Methods & Delivery Times

We use trusted U.S. carriers to safely deliver your orders.

Estimated delivery times are:

  • Standard Shipping: 2-6 business days

  • Expedited Shipping: 2–3 business days, when available

Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our control.

4. Shipping Rates

Shipping rates and available shipping options are displayed at checkout based on the order and shipping destination.

Free shipping is available in US only.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation with a tracking number.

Tracking information may take up to 24 hours to become active or update after shipment.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Raviere is not responsible for delays, delivery issues, or returned packages resulting from incorrect or incomplete addresses provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if reshipment is requested.

7. Lost or Stolen Packages

Once an order is marked as Delivered by the carrier, Raviere is not responsible for packages that are subsequently lost or stolen.

If your package is marked as delivered but you cannot locate it, please contact the carrier directly and, if necessary, contact us through our Contact page so we can assist you.

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 48 hours of delivery.

Please provide clear photographs of the product and packaging so we can review the issue.

If the issue is confirmed to be eligible, Raviere may provide a replacement or refund.

Please contact us before sending any damaged, defective, or incorrect product back. We will provide return instructions when necessary.

9. Returns

Raviere accepts returns for both defective and non-defective products.

Customers may request a return within 15 days of delivery.

To be eligible for a return, the product must be new, unopened, and unused, unless the return is being requested because the product arrived defective, damaged, or incorrect.

Customers must contact Raviere before returning an eligible product. Once the return is approved, we will provide the necessary return instructions and return address.

10. Return Method & Return Shipping

Approved returns must be sent by mail using the return instructions provided by Raviere.

For eligible returns, Raviere will provide a free return shipping label.

Customers should not send returns to an address other than the return address provided by Raviere.

11. Exchanges

Raviere accepts exchanges for eligible products.

Exchange requests must be submitted within 15 days of delivery, and the product must meet the applicable return conditions.

Please contact us before sending an item for exchange so we can provide the appropriate instructions.

12. Restocking Fees

Raviere does not charge a restocking fee for eligible returns or exchanges.

13. Refunds

Once an eligible return is received and approved, the refund will be issued to the customer's original payment method.

Please allow up to 15 days for refund processing after the return has been received and approved.

The time it takes for the funds to appear in your account may also depend on your bank or payment provider.

14. Return Exceptions

Products must generally be new, unopened, and unused to qualify for a non-defective return.

Defective, damaged, or incorrectly shipped products may be eligible for a replacement or refund even when the issue prevents the product from being used.

Any applicable return restrictions will be communicated to the customer during the return review process.

15. How to Request a Return or Exchange

To request a return or exchange, please contact us through the Contact page on our website.

Please include your order number and a brief description of the reason for your return or exchange.

For damaged, defective, or incorrect orders, please include clear photographs of the product and packaging.

Please wait for return approval and instructions before mailing your product back.

16. Return Address

For approved returns, Raviere will provide the appropriate return address and return instructions directly to the customer.

Please do not send a return to the business or shipping address shown elsewhere on our website unless specifically instructed to do so.

17. Contact Us

For questions regarding shipping, returns, exchanges, refunds, or damaged orders, please contact us through the Contact page on our website.

Our team will be happy to assist you with your order.